At Balanzing, we take great care in packing and delivering our food products to ensure they reach you in perfect condition. Due to the perishable and consumable nature of our products, we maintain a strict return policy.
Returns Eligibility
Returns will be accepted only if the product is received in a damaged condition. We do not accept returns for any other reasons, including taste preferences, change of mind, or incorrect orders placed by the customer.
Reporting Damaged Products
If you receive a damaged item, please:
- Notify us within 24 hours of delivery
- Share clear unboxing photos and videos showing the damage
- Include your order number in the complaint
Requests without proper proof or reported after the specified time may not be eligible for return or refund.
Refund / Replacement
Once the damage is verified by our team:
- A replacement will be arranged, or
- A refund will be processed to the original payment method
Important Notes
- Products must be unused and in original packaging
- Returns are not applicable for opened or consumed food items unless damage is proven
- Balanzing reserves the right to approve or reject return requests after inspection
